Terms of service

1. The definitions
1.1. Seller – State of the Republic of Lithuania "centre of Registers", registered in the Register of legal Entities Marijampolė Branch private legal entity UAB "Ugira LT", legal entity code 151456277, VAT number LT 514562716, registered office Address Jonas Dailicles G. 10, LT-68307 Marijampolė.
1.2. Buyer – 1) A natural person who is capable, i.e. a person who has reached the age of majority, whose legal capacity is not restricted by court order; (2) A minor from the age of fourteen to eighteen years who has the consent of the parents or guardians, except where he is emancipated; (3) a legal person; (4) Duly authorised representatives of all the abovementioned persons.
1.3. The parties – the buyer and the seller together.
1.4. "Personal data" means any information relating to a natural person: a data subject whose identity is known or can be identified, directly or indirectly, by using such data as a personal identification number, one or more individual Physical, physiological, psychological, economic, cultural or social character.
1.5. Rules – These are "rules for the purchase of goods in an online shop".
1.6. "Account" means the result of the customer's logon, which creates his personal data and the account (account) storing the order history.
1.7. "Privacy Policy" means a document approved by the seller containing basic rules for the Collection, stockpiling, processing and storage of personal data.

2. General provisions
2.1. The buyer confirms the rules with which they are familiar and has a check mark next to the statement "I have read and agree to the rules on the purchase of goods in the online shop." The rules thus adopted shall be a binding legal instrument between the parties, laying down the rights and obligations of the buyer and the seller, the conditions for the acquisition and payment of goods, the arrangements for delivery and return, the liability of the Parties and other Conditions relating to the sale of goods.
2.2. When creating an account, the buyer confirms the rules of the first registration. After the customer approves the rules, there is a long-term sales contract between the customer and the seller during the first registration (account creation). The rules adopted during the first registration apply to all purchases by the purchaser until the updated rules are published. Information about the rules updates is available on the website.
2.3. If circumstances so warrant or under the legislation of the Republic of Lithuania, the seller has the right to change, amend or supplement the rules. Buyers will be informed about this by logging in to the El Store or by buying goods in the E-shop for the first time after the new editorial rules enter into force.
2.4. If the seller is provided with the right or the obligation to provide the purchaser with information or documents by electronic mail, in all cases the buyer shall be responsible for submitting the active and customer-owned email address to the seller.

3. Ordering of goods, moment of creation of a legal relationship for sale
3.1. The buyer can order the goods by selecting one of the following methods:
3.1.1. Registering online in an electronic shop (by entering your registration name and password);
3.1.2. via the internet without registering in an online store;
3.1.3. by telephone.
3.2. When ordering goods in one of the ways described in 3.1.1 to 3.1.2, the purchaser must indicate in the relevant fields of information provided by the seller that the personal data necessary for the execution of the goods order are properly executed.
3.3. Provisions applicable to buyer goods order by phone. When placing an order, they agree to the rules.
3.4. When a customer who has chosen to purchase a product or service and has formed a basket of goods fulfills all order steps, the last of which is the choice and confirmation of the payment method, a sales contract between the seller and the purchaser is deemed to have occurred Legal relations and concluded a sales contract. The seller sends the buyer a link to the current rules together with the confirmation of the order by the customer's email address.
3.5. Every customer order is stored in the online store's database.

4. Rights of the Purchaser
4.1. The buyer has the right to purchase goods and order services in accordance with these rules.
4.2. The buyer has the right to refuse order in accordance with these rules.
4.3. The buyer has the right to withdraw from the contract in accordance with these rules.
4.4. The buyer has the right to change or return the purchased goods in accordance with the rules.
4.5. The buyer has other rights enshrined in these rules and in the laws of the Republic of Lithuania.

5. Buyer's obligations
5.1. The buyer, using the electronic shop, must comply with his obligations, abide by the following rules, other conditions expressly stated in the ugira.com, and shall not infringe the laws of the Republic of Lithuania.
5.2. The purchaser must pay for the goods or services ordered and accept them in accordance with the procedures set out in these rules.

6. Seller Rights
6.1. The seller has the right to change, suspend or terminate the operation or part of certain functions of the El Store, as well as to change the layout of items in the online store.
6.2. The seller has the right to suspend or terminate the online shop. In this case, all accepted and approved customer orders are completed for execution, and new orders are not accepted.
6.3. In the context of a change in the terms of service (e.g. market conditions, change of legislation, etc.), the seller has the right to alter the volume or method of provision of the services provided in the online shop, to suspend, terminate or discontinue the services Service or part of the services. If the customer expresses disagreement, the order is cancelled.
6.4. If a buyer attempts to impair the work stability, security or default of an E-shop, the seller shall be entitled to limit or stop the buyer's access to the electronic shop without undue delay or prior notice, or In exceptional cases, delete the buyer account.
6.5. The seller shall be entitled to void the order of the buyer without notice, provided that the purchaser does not pay for the goods within 3 (three) working days by selecting the methods of payment provided for in points 8.2.1 or 8.2.2 of the rules.
6.6. Where the buyer chooses the method of payment provided for in point 8.2.3 of the rules, the seller shall have the right to contact the purchaser with the requisite requisites when there are uncertainties about the information contained in the order. The time limit for delivery of the goods shall begin to run from the date of contact with the buyer. The seller has the right to cancel his order without notice, (i) if the seller is unable to contact the buyer within 2 (two) business days after the order is submitted or (ii) if the buyer does not provide the seller with the requested information on the Term.
6.7. The seller has the right, without the individual buyer's consent, to make the purchase of the goods (in the basket) in its sole discretion in order to split the purchase into separate orders unless the buyer prefers to purchase the goods in the basket before the order confirmation One common order. In the event of such a breakdown, the price of additional services for a particular order (e.g., delivery, deposit, etc.) shall be broken down accordingly for individual orders and may therefore differ from the service price specified in the specific item description.
6.8. The seller has other rights enshrined in these rules, other electronic shop documents and laws of the Republic of Lithuania.

7. Seller's obligations
7.1. The seller undertakes to enable the customer to access the services provided by the online store under the terms and conditions laid down in these rules and other electronic shop documents.
7.2. The seller undertakes to respect the buyer's privacy. Processing of buyer's personal data only in accordance with the rules and procedures established by the laws of the Republic of Lithuania.
7.3. Under the conditions foreseen by the rules, the Seller undertakes to provide the purchaser with the goods ordered and accepted by the buyer.
7.4. If the seller is unable to deliver the goods ordered to the purchaser as a result of the relevant circumstances, he undertakes to offer to the purchaser a comparable product similar to or as far as possible. If the buyer refuses to accept an item that has been offered as analogue or similar, the seller undertakes to repay the money paid to the purchaser within 14 (fourteen) working days, if a prepayment has been made, and to cancel the order in all cases.
7.5. The seller, without agreeing to the buyer's claims, shall be obliged to provide the consumer with a detailed reasoned written reply not later than within 14 (fourteen) calendar days from the date of receipt of the customer's application if the laws of the Republic of Lithuania and the European Union do not stipulate otherwise.
7.6. The seller undertakes to comply with other rules and laws of the Republic of Lithuania on the seller's obligations.

8. Commodity prices, payment procedures and time limits
8.1. The prices of goods in the order formed by electronic shops shall be expressed in euro, including the VAT rate applicable at that time.
8.2. The purchaser may pay for the goods ordered in one of the following ways
8.2.1. Using electronic banking;
8.2.2. Bank transfer;
8.2.3. Cash or bank card at the time of delivery/pickup;
8.2.4. Using PayPal system.
8.3. When the seller receives the payment for the goods, the order of the goods is confirmed and the delivery period begins to run.
8.4. The buyer, by endorsing the rules, agrees that the goods purchase documents, which are VAT invoices, are to be submitted electronically to the email address indicated in the Buyer registration form immediately after completion of the order. VAT invoices shall indicate the selected goods, their quantity, discounts, final price of goods, including all taxes, and other data required for the approval of accounting legislation.
8.5. The price of the goods may not be exchanged after the seller has confirmed the order, unless the price of the goods has changed due to a technical error in the information systems, the obvious (the nature of the delay) errors or other objective reasons beyond the control of the seller (evidence justifying these reasons). If, in such a case, the buyer refuses to purchase the new price, the buyer may refuse the order by informing the seller within 2 (two) business days. Upon cancellation of the order in accordance with this paragraph, the Purchaser shall be refunded all the sums he has paid.

9. Delivery of goods
9.1. Goods delivered to the house:
9.1.1. The purchaser undertakes to indicate the exact place of delivery of the goods.
9.1.2. The purchaser undertakes to accept the goods himself. At the reception of the goods it is necessary to present a valid identity card (ID, passport or New driving licence). If the purchaser cannot accept the goods himself and the goods have arrived at the address indicated by the purchaser, the buyer is not entitled to express claims against the seller for improper delivery.
9.2. The seller shall supply the goods to the purchaser in accordance with the terms specified in the item descriptions. These terms are preliminary and do not apply in cases where the seller's warehouse does not have the necessary goods and the purchaser is informed of the shortage of the goods he ordered. By adopting these rules, the purchaser agrees that in exceptional cases the presentation of the goods may be delayed due to unforeseen circumstances beyond the control of the seller. In this case, the seller undertakes to immediately contact the buyer and align the delivery deadlines and other conditions. If the seller fails to deliver the goods within the prescribed time limit and the parties do not comply with the additional term for the delivery of goods, the purchaser may use the right set out in item 11.1 of the rules to waive the contract for the sale of goods or services.
9.3. The seller shall be relieved of liability for breach of the deadlines for the delivery of goods if the goods are not supplied to the purchaser or are not presented in due time for the fault of third parties, unrelated and/or independent of the seller, or due to circumstances attributable to the buyer.
9.4. At the time of presentation of the goods to the purchaser, the purchaser must check the status of the consignment and of the goods (s) together with the seller or his authorised representative and sign the transfer-acceptance document. In the event of the signature of the purchaser in the transfer-acceptance document, the goods are deemed to have been transferred in the appropriate condition, the irregularity, the basis of which is attributable to non-factory defects, and the discrepancy between the item (s) (which can be determined at the time of the external inspection of the goods) does not exist. Notice that the packaging of the product presented is damaged (broken, or otherwise damaged), the item (s) are damaged (s) and/or the item (s) are defective, the purchaser must mark this in the transfer of the item – the acceptance document and, in the presence of the seller or his representative, make out the free-form consignment and/or item (s) of the breach/discrepancy Act. In the absence of such action by the purchaser, the seller is relieved of liability for infringement of goods, where the grounds for such infringements are not factory-Brok and because of discrepancies in the goods only if these discrepancies can be determined during the external inspection of the goods.
9.5. The risk of accidental loss or deterioration of goods passes to the purchaser from the moment the product is transferred to the purchaser.

10. Quality assurance of goods and date of suitability for use
10.1. The characteristics of each item sold in an electronic shop shall be indicated in the item description for each item.
10.2. Goods offered by the seller are of adequate quality, i.e. the characteristics of the goods correspond to the description of the product. The product is in conformity with a consumer sales contract if:
10.2.1. The product conforms to the description given by the seller and has the same characteristics as the item sold by the seller as an example or model by advertising the product in the online shop;
10.2.2. The product is suitable for use in which this type of goods is normally used;
10.2.3. The product conforms to the quality characteristics which are generally characteristic of goods of the same nature and which the purchaser can reasonably expect by reason of the nature of the goods and statements made public by the manufacturer of the item, his agent or seller, including advertising and marking of things, because of the specific characteristics of the item.
10.3. The seller shall not be liable for the fact that the goods contained in the online store may not, in their size, shape, colour or other parameters, correspond to the actual size, shapes, colours or other parameters of the product in relation to the display characteristics of the purchaser or to other technical reasons beyond the control of the seller. The purchaser is recommended to read the item description.

11. Right to withdraw from the contract of sale, return and exchange of goods
11.1. Right to withdraw from the contract of sale
11.1.1. The purchaser shall have the right to withdraw from the contract of sale by notifying the seller without giving a reason within 14 (fourteen) days. That right cannot be exercised by the purchaser by one of the agreements listed in article 6.22810 (2) of the Civil Code of the Republic of Lithuania.
11.1.2. The buyer shall notify the vendor of the notification of the contract of sale. The notice of withdrawal is sent by e-mail to edita@ugira.com. Upon receipt of the buyer's notice, the seller sends confirmation of receipt immediately.
11.1.3. Use of the right of withdrawal of a sales contract for a period of 14 (fourteen) days is calculated as follows: A. In the case of a sales contract, from the date on which the purchaser or the person specified by him, other than the carrier, receives the goods ordered; B. If the buyer has ordered more than one item in one order and the goods are delivered separately, from the date on which the purchaser or the person specified by him, other than the carrier, receives the last good; C. Where the goods are presented in different batches or parts, from the date on which the purchaser or the person indicated by him, other than the transporter, receives the last lot or part; D. In the case of a contract for the regular delivery of the goods within the prescribed period, from the date on which the purchaser or the person indicated by him, other than the carrier, receives the first product.
11.1.4. If the buyer has waived the contract of sale until the product has yet been delivered to him, the seller shall give such refusal to the buyer as a rejection of the order and inform the purchaser accordingly of the email address indicated by him.
11.1.5. If the buyer has abandoned the contract of sale after the goods have already been delivered or has been withdrawn, the provisions laid down in point 11.6 of the rules shall apply.
11.2. Rules on the exchange and return of goods of suitable quality
11.2.1. The buyer shall be entitled to replace the purchased goods with other goods of different dimensions, shape, colour, design or complexity within 14 (fourteen) days from the date of transfer of the goods. If a price difference arises when changing the goods, the buyer must pay the seller based on the recalculated prices. Buyer's notice of willingness to avail himself of the right to make use of the specified return items is sent by e-mail to edita@ugira.com.
11.2.2. If the purchaser does not like the form, size, colour, model or complexity of the goods purchased, the goods shall be replaced and returned in accordance with the "retail rules" adopted by resolution no 738 of the Government of the Republic of Lithuania on 22 July 2014.
11.2.3. After receiving the goods, the seller undertakes to replace them with the same goods only in the form, size, colour, model or complexity specified by the purchaser. If the seller does not have an appropriate replacement goods, he returns the money paid to the purchaser for the product. The refund shall be repaid to the purchaser within 14 (fourteen) calendar days after the seller has received notice of willingness to exercise this right, or, if the goods are not returned to the seller, the time limit provided for in this point shall be calculated from the return of the item to the seller.
11.2.4. By confirming these rules, buyer agrees that the money will be returned to the buyer's bank account unless the buyer and seller agree otherwise.
11.3. Rules for the exchange and return of goods of unsatisfactory quality
11.3.1. The defects of the goods sold are eliminated, the defective goods shall be replaced and returned in accordance with the procedures laid down in the rules and subject to the legislation of the Republic of Lithuania.
11.3.2. If the buyer has acquired goods of unsatisfactory quality and has been marked for the transfer of the goods, either in the acceptance document or in the incorrect quality of the goods, the manufacturing defect that was during the purchase of the goods or the discrepancy with the specifications specified by the manufacturer may require the purchaser to return the goods and may, at his choice:
11.3.2.1. That the seller, free of charge, removes the defects of the goods in a reasonable time if the deficiencies can be eliminated;
11.3.2.2 to reduce the purchase price accordingly;
11.3.2.3. In order to replace an item with an analogous product of an appropriate quality, except where the deficiencies are minor or have arisen as a result of the purchaser's fault;
11.3.2.4. Refund the price paid and waive the sales contract where the sale of the defective quality of the goods is an essential violation of the order.
11.3.2.5. The buyer may choose only one of the remedies provided for in point 11.3.2 of the rules. The purchaser must declare his choice when returning the item. If a buyer does not have the option to implement this option under 11.3.2, the seller offers an alternative method specified in 11.3.2. The purchaser does not have permission to change the selected redress method. The buyer shall not be entitled to terminate the contract of sale if the product shortage is minor.
11.4. Replacement and return of goods on delivery of goods not
11.4.1. If no goods have been delivered to the buyer, the buyer must immediately, but no later than 7 (seven) business days, inform the seller by email edita@ugira.com or by calling the phone number + 370 60806313. The seller undertakes to take such goods on his own account and replace them with suitable goods. In the event that the seller does not have the goods ordered, he shall return the money paid to the purchaser for the good (s). The money is returned to the purchaser within 14 (fourteen) calendar days after the seller has received the notice of withdrawal from the purchaser, and if the item is not returned to the seller the term provided for in this point is calculated from the return of the item to the seller. By confirming these rules, the buyer agrees that the money will be returned to the customer's bank account unless the buyer and seller agree otherwise.
11.5. Procedure for the repayment of goods and money
11.5.1. The right to return the goods to the purchaser may be exercised only if the time limit laid down for the return has not been missed. Returning goods to rules 11.1. -11.2. Additional requirements shall apply in the cases set out in points: the product has not been tampered with or has not substantially changed its appearance, nor has it been used-all goods returned must be in authentic labels, safety bags and original packaging.
11.5.2. When returning the goods, the purchaser must provide the sender's address and properly pack the item so that it is not compromised at the time of shipment. The seller will not return money for goods that have been damaged at the time of shipment. The seller is not responsible for parcels that have been sent improperly packaged, with improper indication of the address, as well as if the parcels were lost or damaged during the shipment.
11.5.3. If the buyer has benefited from the fractionation rights of the product, the money shall be returned to him within 14 (fourteen) calendar days after the seller has received the purchaser's notification, and if the goods are not returned to the seller, the time limit provided for in this point shall be calculated from the return of the item to the seller. If the purchaser has used the additional money back guarantee, the refund period shall be 30 (thirty) calendar days, calculated from the date of return of the item to the seller.
11.5.4. By confirming these rules, buyer agrees that the money will be returned to the buyer's bank account unless the buyer and seller agree otherwise.
11.5.5. If a price difference arises when changing goods, the buyer must pay the seller according to the prices recalculated.

12. Liability
12.1. The buyer is responsible for the operations performed using the electronic shop.
12.2. The registered buyer is responsible for the storage and/or transfer of his/her login data to third parties. If the services provided by the E-shop are used by a third party connected to the online store using the buyer's login credentials, the seller considers this person as the buyer.
12.3. The seller shall be relieved of any liability in cases where the loss is due to the fact that the buyer, irrespective of the seller's recommendations and his obligations, did not get acquainted with these rules, although such a possibility was granted to him.

13. Exchange of information
13.1. The seller sends all notices in accordance with these rules and the privacy policy, at the time of the customer's registration or when ordering the goods at the specified e-mail address or SMS text message to the telephone number specified by him.
13.2. The buyer shall send all communications and questions to the means of communication specified in the "Contacts" section of the seller's electronic website.

14. Final provisions
14.1. These rules are drawn up in accordance with the laws of the Republic of Lithuania.
14.2. Relations arising on the basis of these rules are governed by the Law of the Republic of Lithuania.
14.3. Any disagreement arising from the enforcement of these rules shall be settled by negotiation. Failing agreement within 20 (twenty) calendar days, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
14.4. In the event that the buyer disagrees with the seller's response to the customer's written claim, the purchaser of his/her claim/complaint about the goods purchased in the online shop (natural person, consumer) may submit to the State Consumer Protection Office (Vilniaus G. 25, 01402 Vilnius, tarnyba@vvtat.lt, tel. 85 262 67 51, fax). (85) 279 1466, on the website www.vvtat.lt (as well as the state Consumer Rights Protection Authority in the counties of the territorial divisions)-whether to fill in the application form on the EGS platform https://ec.europa.eu/odr/.